Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201502782

  • Case ref:
    201502782
  • Date:
    December 2015
  • Body:
    Aberdeen City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Ms A was a tenant of the council. After vacating her property, she received a bill for works to fix damage that had been caused by the installation and use of a dishwasher. She complained about this to the council as the dishwasher had been installed by the previous tenant. The council said that she had taken over the tenancy as a mutual exchange of properties with the previous tenant. She had signed an agreement to say that she was responsible for any repairs or replacements that the outgoing tenant had not dealt with. Ms A was dissatisfied and her partner (Mr C) brought her complaints to us. We found that the agreement was clear that Ms A was responsible and, therefore, there was no evidence of maladministration or service failure.

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Updated: March 13, 2018