Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400244 Care Inspectorate regulation of care Some upheld, recommendations December 2015
201400823 Shetland Islands Council handling of application (complaints by opponents) Upheld, recommendations December 2015
201400931 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015
201402322 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, no recommendations December 2015
201402666 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2015
201403176 Highland NHS Board nurses / nursing care Some upheld, recommendations December 2015
201403458 Glasgow City Council employment grants/business development grants and loans Some upheld, recommendations December 2015
201403550 The Moray Council handling of application (complaints by opponents) Not upheld, recommendations December 2015
201403736 The City of Edinburgh Council statutory notices Some upheld, recommendations December 2015
201403791 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2015