Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201503004

  • Case ref:
    201503004
  • Date:
    January 2016
  • Body:
    Falkirk Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    terminations of tenancy

Summary

Ms C complained that the council unreasonably terminated her former tenancy. She told us that when she moved out of her council property, she handed in her keys and an end of tenancy form. We found no evidence of this. The council said they did not receive the keys and form until two months after the date Ms C claimed. They ended the tenancy four weeks later, in line with the tenancy agreement Ms C had entered into.

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Updated: March 13, 2018