Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501832 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201501895 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201502037 | The City of Edinburgh Council | repairs and maintenance | Some upheld, no recommendations | January 2016 |
| 201502050 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201502143 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2016 |
| 201502258 | Scottish Ambulance Service | admission / discharge / transfer procedures | Not upheld, no recommendations | January 2016 |
| 201502273 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201502550 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201502640 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201502748 | Stirling Council | primary school | Not upheld, no recommendations | January 2016 |