Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500584 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500707 University of St Andrews admissions Not upheld, no recommendations November 2015
201500931 Glasgow City Council maintenance and repair of roads Upheld, recommendations November 2015
201500933 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500999 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not duly made or withdrawn, no recommendations November 2015
201501498 The Highland Council rights of way and public footpaths Not upheld, no recommendations November 2015
201501534 East Lothian Council communication staff attitude dignity and confidentiality Not upheld, no recommendations November 2015
201501602 Scottish Prison Service policy/administration Some upheld, recommendations November 2015
201501711 West Lothian Council neighbour disputes and anti-social behaviour Some upheld, recommendations November 2015
201502011 Lothian NHS Board complaints handling Not duly made or withdrawn, no recommendations November 2015