Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402305 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2015
201402462 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2015
201402477 University of St Andrews academic appeal/exam results/degree classification Some upheld, recommendations October 2015
201402547 Aberdeen City Council repairs and maintenance Not upheld, no recommendations October 2015
201402636 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations October 2015
201402688 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2015
201402714 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Some upheld, recommendations October 2015
201402826 Comhairle nan Eilean Siar handling of application (complaints by opponents) Some upheld, recommendations October 2015
201402832 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2015
201402883 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, no recommendations October 2015