Thursday 22 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201502172

  • Case ref:
    201502172
  • Date:
    November 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    legal correspondence

Summary

Mr C complained that his prison had inadequate arrangements for him to access documents that were held for him in the reception area. Mr C also complained about how the prison handled his complaints about this matter.

During our investigation, Mr C told us that legal action he was taking against the Scottish Prison Service (SPS) would refer to incidents when he had not been granted access to his documents, which were a key part of his complaint to us. We decided that we could not take any further action on the complaint until the legal action was concluded and then, if Mr C returned to us with this complaint, we could only look at anything that had not, or could not, have been considered in court. Therefore, we closed the file on Mr C's complaint.

Updated: March 13, 2018