Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502058 | West Lothian Council | policy/administration | Not upheld, no recommendations | November 2015 |
| 201502097 | Scottish Prison Service | escorting services | Upheld, recommendations | November 2015 |
| 201502107 | Glasgow City Council | council failure to follow sg guidance | Upheld, recommendations | November 2015 |
| 201502172 | Scottish Prison Service | legal correspondence | Not duly made or withdrawn, no recommendations | November 2015 |
| 201502568 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2015 |
| 201301769 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2015 |
| 201306158 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2015 |
| 201400686 | Business Stream | supply pipe issue | Not upheld, recommendations | October 2015 |
| 201400853 | Scottish Borders Council | primary school | Not upheld, no recommendations | October 2015 |
| 201401161 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |