Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201502011

  • Case ref:
    201502011
  • Date:
    November 2015
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    complaints handling

Summary

Ms C complained to the board but was unable to obtain a reply. A short time after we approached the board on her behalf, the board replied to her, and Ms C told us she therefore wished to withdraw her complaint, given that the board's reply had been very detailed and helpful.

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Updated: March 13, 2018