Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201500999

  • Case ref:
    201500999
  • Date:
    November 2015
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    unauthorised developments: enforcement action/stop and discontinuation notices

Summary

Mrs C complained to the council that the conditions of a planning application had not been fulfilled. She remained unhappy at the conclusion of the complaints procedure and brought her complaints to us. We thought that it may have been possible to resolve the matter but our attempts did not result in this. Mrs C then did not respond to our efforts to contact her, and we decided that we would not consider the matter further.

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Updated: March 13, 2018