Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201501801

  • Case ref:
    201501801
  • Date:
    December 2015
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    primary school

Summary

Ms C received a letter from her children’s school outlining the options available to the school in accommodating classes for the next academic year. Ms C believed that a further option was available that had not been considered, so she raised this with the school. The school distributed a second letter stating that this further option had been considered and outlining why it had been rejected. Ms C complained to the council about several aspects of the school's decision and then brought her complaints to us.

Ms C said that the potential further option had not been considered by the school. We considered that the reasons the school gave for the option being rejected had been referred to in their first letter and that, therefore, there was evidence that the option had been considered. We decided that, in these circumstances, there was no evidence of the alleged maladministration or service failure.

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Updated: March 13, 2018