Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201603221 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations June 2017
201603926 Dumfries and Galloway Council complaints handling (incl social work complaints procedures) Upheld, recommendations June 2017
201603954 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations June 2017
201604171 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2017
201604354 Glasgow Caledonian University communication staff attitude dignity and confidentiality Not upheld, no recommendations June 2017
201604509 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2017
201604646 The City of Edinburgh Council statutory notices Some upheld, no recommendations June 2017
201605940 Glasgow Caledonian University teaching and supervision Some upheld, no recommendations June 2017
201605949 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations June 2017
201606166 Aberdeen City Council repairs and maintenance Not upheld, no recommendations June 2017