Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602817 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations July 2017
201603380 The City of Edinburgh Council trading standards Not upheld, no recommendations July 2017
201603669 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2017
201603795 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2017
201604012 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Some upheld, recommendations July 2017
201604316 Grampian NHS Board admission / discharge / transfer procedures Some upheld, recommendations July 2017
201604519 City Of Glasgow College teaching and supervision Some upheld, recommendations July 2017
201604643 Fife NHS Board communication / staff attitude / dignity / confidentiality Not upheld, recommendations July 2017
201605016 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2017
201605105 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2017