Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600871 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201601136 | Shetland Islands Council | handling of application (complaints by applicants) | Some upheld, recommendations | June 2017 |
| 201601367 | University of Glasgow | complaints handling | Some upheld, recommendations | June 2017 |
| 201601586 | Fife NHS Board | policy / administration | Not duly made or withdrawn, no recommendations | June 2017 |
| 201601665 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201602110 | Queens Cross Housing Association Ltd | repairs and maintenance | Not upheld, recommendations | June 2017 |
| 201602142 | New College Lanarkshire | anti-social behaviour | Not upheld, no recommendations | June 2017 |
| 201602776 | West Lothian Council | repairs and maintenance | Resolved, no recommendations | June 2017 |
| 201603071 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | June 2017 |
| 201603112 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |