Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606306 North East Scotland College special needs - assessment and provision Some upheld, recommendations June 2017
201607062 Scottish Prison Service earnings Not upheld, no recommendations June 2017
201607274 The City of Edinburgh Council terminations of tenancy Not upheld, no recommendations June 2017
201607405 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2017
201507451 The City of Edinburgh Council statutory notices Not upheld, no recommendations May 2017
201507458 A Medical Practice in the Western Isles NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2017
201507460 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations May 2017
201507476 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations May 2017
201507605 Highland NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations May 2017
201507683 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2017