Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605344 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201605356 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201605359 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2017 |
| 201605507 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2017 |
| 201605531 | Scottish Qualifications Authority | communication staff attitude and confidentiality | Not upheld, no recommendations | July 2017 |
| 201605584 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, no recommendations | July 2017 |
| 201606874 | Business Stream | charging method / calculation | Resolved, no recommendations | July 2017 |
| 201607325 | West Dunbartonshire Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2017 |
| 201607462 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2017 |
| 201507618 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2017 |