Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607785 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2017
201607825 West College Scotland policy/administration Some upheld, recommendations August 2017
201608073 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201608382 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2017
201608496 West Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2017
201608651 Business Stream incorrect billing Resolved, no recommendations August 2017
201608723 Scottish Courts and Tribunal Service handling of application Upheld, recommendations August 2017
201507793 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations July 2017
201507806 Dumfries and Galloway Council secondary school Not upheld, recommendations July 2017
201508261 The City of Edinburgh Council statutory notices Some upheld, no recommendations July 2017