Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201605508 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Not duly made or withdrawn, no recommendations August 2017
201605965 Glasgow Caledonian University communication staff attitude dignity and confidentiality Not upheld, no recommendations August 2017
201606227 A Council secondary school Not upheld, recommendations August 2017
201606237 West Dunbartonshire Council non-domestic rates Not upheld, no recommendations August 2017
201606479 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201606524 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations August 2017
201606618 Aberdeenshire Council primary school Not upheld, no recommendations August 2017
201607427 Clackmannanshire Council improvements and renovation Not upheld, no recommendations August 2017
201607569 South Ayrshire Council complaints handling Upheld, recommendations August 2017
201607588 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017