Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609191 Glasgow City Council cleansing/public conveniences/streets and stairs Upheld, recommendations September 2017
201609706 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, recommendations September 2017
201609784 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2017
201700226 University of the West of Scotland student discipline Not duly made or withdrawn, no recommendations September 2017
201507681 Scottish Government policy/administration Upheld, recommendations August 2017
201507956 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201508093 Perth and Kinross Council policy/administration Not upheld, no recommendations August 2017
201508215 Grampian NHS Board nurses / nursing care Some upheld, recommendations August 2017
201508300 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017
201508496 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2017