Wednesday 21 October: Complaint form offline

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Decision Report 201608809

  • Case ref:
    201608809
  • Date:
    September 2017
  • Body:
    East Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    improvements and renovation

Summary

Mrs C agreed to have insulation works carried out to her property from funding provided by a Scottish Government scheme. Mrs C complained to the council about works that were still outstanding and the standard of work carried out to her property. Mrs C was particularly concerned that her windows would not open properly.

Our investigation found that the council did not have a direct technical role in ensuring the works carried out on this project were completed to a reasonable standard, as they had engaged the services of a managing agent for the project. We found that when issues were raised, the council took the appropriate steps, within their remit, by engaging with a managing agent to ensure that works were carried out to an appropriate standard. We did not uphold this complaint.

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Updated: March 13, 2018