Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201603896 Perth and Kinross Council repairs and maintenance Some upheld, recommendations September 2017
201603899 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2017
201604017 Disclosure Scotland handling of application Not upheld, no recommendations September 2017
201604076 Ayrshire and Arran NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations September 2017
201604136 Renfrewshire Council policy/administration Some upheld, recommendations September 2017
201604152 East Dunbartonshire Council handling of application (complaints by opponents) Some upheld, recommendations September 2017
201604177 Scottish Borders Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations September 2017
201604301 The City of Edinburgh Council child services and family support Some upheld, no recommendations September 2017
201604310 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2017
201604390 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations September 2017