Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609654 Aberdeenshire Council policy/administration Some upheld, recommendations October 2017
201700036 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700308 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700499 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations October 2017
201700687 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700753 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700978 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2017
201507495 Queen Margaret University academic appeal/exam results/degree classification Not upheld, recommendations September 2017
201507712 Scottish Ambulance Service admission / discharge / transfer procedures Upheld, recommendations September 2017
201507915 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2017