Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606290 Caledonia Housing Association policy/administration Not upheld, no recommendations October 2017
201606368 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017
201606534 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations October 2017
201606782 A Medical Practice in the Greater Glasgow and Clyde NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations October 2017
201606885 Queen Margaret University complaints handling Not upheld, no recommendations October 2017
201606992 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201607001 Scottish Prison Service policy/administration Not duly made or withdrawn, no recommendations October 2017
201607073 The City of Edinburgh Council complaints handling Not upheld, no recommendations October 2017
201607082 Aberdeenshire Council repairs and maintenance Not upheld, recommendations October 2017
201607186 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017