Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602925 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017
201602926 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2017
201603257 Crown Office and Procurator Fiscal Service policy/administration Upheld, recommendations October 2017
201603357 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations October 2017
201603590 The Highland Council secondary school Not upheld, no recommendations October 2017
201603663 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017
201603982 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201604047 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201604122 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2017
201604160 The City of Edinburgh Council local housing allowance and council tax benefit Some upheld, recommendations October 2017