Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606636 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2017
201606751 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations November 2017
201606871 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201606978 The City of Edinburgh Council refuse collection & bins Upheld, recommendations November 2017
201607044 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2017
201607228 Fife Council anti-social behaviour Some upheld, recommendations November 2017
201607452 University of Edinburgh academic appeal/exam results/degree classification Not upheld, recommendations November 2017
201607796 Scottish Prison Service policy/administration Not upheld, no recommendations November 2017
201607852 Queens Cross Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, recommendations November 2017
201607856 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017