Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201603737 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2017
201603771 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201604039 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2017
201604254 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201604485 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201605577 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2017
201606048 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201606269 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201606473 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, no recommendations November 2017
201606552 The City of Edinburgh Council policy/administration Upheld, recommendations November 2017