Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609426 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2017
201609461 Scottish Courts and Tribunal Service policy/administration Upheld, recommendations December 2017
201609660 Business Stream policy/administration Some upheld, recommendations December 2017
201700063 South Lanarkshire Council child services and family support Upheld, recommendations December 2017
201700163 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201700194 East Lothian Council repairs and maintenance Some upheld, recommendations December 2017
201700292 Scottish Borders Council construction by developers/adoption of roads Resolved, no recommendations December 2017
201700417 Maryhill Housing Association Ltd repairs and maintenance Upheld, recommendations December 2017
201700458 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2017
201700480 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017