Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606201 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201606223 Perth and Kinross Council secondary school Upheld, recommendations December 2017
201606979 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Some upheld, recommendations December 2017
201607397 Scottish Prison Service progression Some upheld, recommendations December 2017
201607450 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2017
201607464 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201607812 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017
201607982 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201608056 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2017
201608061 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017