Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700974 Fyne Homes neighbour disputes and anti-social behaviour Upheld, recommendations January 2018
201701139 Fife Council improvements and renovation Some upheld, recommendations January 2018
201701232 Aberdeenshire Council primary school Some upheld, no recommendations January 2018
201701236 The City of Edinburgh Council complaints handling Upheld, recommendations January 2018
201701597 Dumfries and Galloway Housing Partnership repairs and maintenance Some upheld, no recommendations January 2018
201702372 Argyll and Bute Council improvements and renovation Some upheld, recommendations January 2018
201702492 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018
201702683 Golden Jubilee National Hospital appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations January 2018
201702748 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018
201702838 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018