Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604707 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017
201604853 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations December 2017
201604903 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017
201605042 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201605227 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, recommendations December 2017
201605325 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017
201605430 A Dentist in the Forth Valley NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2017
201605465 Scottish Environment Protection Agency policy/administration Some upheld, recommendations December 2017
201605546 Castlehill Housing Association Ltd repairs and maintenance Not upheld, no recommendations December 2017
201605668 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations December 2017