Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700208 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2018
201700223 Scottish Prison Service personal property Not upheld, no recommendations January 2018
201700352 A Council complaints handling (including appeals procedures) Some upheld, recommendations January 2018
201700446 Glasgow Housing Association complaints handling Some upheld, no recommendations January 2018
201700452 Stirling Council neighbour disputes and anti-social behaviour Upheld, recommendations January 2018
201700608 City Of Glasgow College special needs - assessment and provision Not upheld, no recommendations January 2018
201700720 University of the West of Scotland academic appeal/exam results/degree classification Upheld, recommendations January 2018
201700795 East Dunbartonshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations January 2018
201700923 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018
201700955 North Ayrshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations January 2018