Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609335 Fife Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations January 2018
201609385 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations January 2018
201609414 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2018
201609429 Scottish Government payment schemes Not upheld, no recommendations January 2018
201609475 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2018
201609501 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Some upheld, recommendations January 2018
201609720 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations January 2018
201609754 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Some upheld, recommendations January 2018
201700087 Stirling Council unauthorised developments: enforcement action / stop and discontinuation notices Some upheld, no recommendations January 2018
201700157 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2018