Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703049 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Upheld, recommendations February 2018
201703176 North Ayrshire Health and Social Care Partnership communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2018
201703557 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201703692 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201704147 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations February 2018
201600143 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018
201601677 City Of Glasgow College student discipline Upheld, recommendations January 2018
201605213 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018
201605336 University of Strathclyde policy/administration Not upheld, no recommendations January 2018
201605386 Glasgow City Council primary school Not upheld, recommendations January 2018