Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609301 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2018
201609310 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018
201609357 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201609648 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2018
201609661 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2018
201700043 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations February 2018
201700159 A Dentist in the Lanarkshire NHS Board area policy / administration Not upheld, no recommendations February 2018
201700412 Falkirk Council terminations of tenancy Not upheld, no recommendations February 2018
201700449 Argyll and Bute Council care in the community Upheld, recommendations February 2018
201700651 Scottish Public Pensions Agency failure to provide information Upheld, recommendations February 2018