Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700761 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201700896 | Glasgow Kelvin College | admissions | Not upheld, no recommendations | February 2018 |
| 201701131 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201701390 | Shetland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201702016 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2018 |
| 201702200 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201702396 | Glasgow City Council | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2018 |
| 201702401 | Fife Council | applications / allocations / transfers / exchanges | Not upheld, no recommendations | February 2018 |
| 201702621 | Angus Council | policy / administration | Upheld, recommendations | February 2018 |
| 201702982 | The City of Edinburgh Council | complaints handling (incl appeals procedures) | Not upheld, no recommendations | February 2018 |