Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608032 The City of Edinburgh Council statutory notices Not upheld, recommendations February 2018
201608046 The Moray Council secondary school Some upheld, recommendations February 2018
201608139 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2018
201608263 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201608353 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201608355 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201608384 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201608465 Melville Housing Association Ltd applications / allocations / transfers / exchanges Not upheld, no recommendations February 2018
201608877 Fife NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations February 2018
201608897 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018