Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608164 Lothian NHS Board - Acute Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations March 2018
201608613 The Robert Gordon University policy / administration Not upheld, no recommendations March 2018
201608861 Castle Rock Edinvar Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2018
201608966 A Medical Practice in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2018
201609020 Lothian NHS Board - Acute Division nurses / nursing care Not upheld, no recommendations March 2018
201609636 Heriot-Watt University academic appeal / exam results / degree classification Some upheld, recommendations March 2018
201609787 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2018
201700022 Edinburgh Health and Social Care Partnership clinical treatment / diagnosis Not upheld, recommendations March 2018
201700024 Argyll and Bute Council continuing care Not upheld, no recommendations March 2018
201700247 A Medical Practice in the Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2018