Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201702527 West Lothian Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Some upheld, recommendations April 2018
201702565 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations April 2018
201702727 South Lanarkshire Health and Social Care Partnership child services and family support Resolved, no recommendations April 2018
201702824 Western Isles NHS Board policy / administration Upheld, recommendations April 2018
201703103 Dumfries and Galloway Council child services and family support Upheld, recommendations April 2018
201703294 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201703571 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201703852 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201704002 Aberdeen City Council repairs and maintenance Upheld, recommendations April 2018
201704181 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018