Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707096 A Medical Practice in the Grampian NHS Board area lists (incl difficulty registerting and removal from lists) Upheld, recommendations May 2018
201602543 University of Strathclyde academic appeal / exam results / degree classification Not upheld, recommendations April 2018
201604718 Audit Scotland communication / staff attitude / confidentiality Some upheld, no recommendations April 2018
201605138 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2018
201605802 Scottish Qualifications Authority policy / administration Some upheld, recommendations April 2018
201606202 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations April 2018
201606959 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations April 2018
201607263 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations April 2018
201607458 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607617 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018