Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607810 Shetland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607882 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201607981 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations April 2018
201608302 A Medical Practice in an NHS Board area nurses / nursing care Upheld, recommendations April 2018
201608303 A Health Board clinical treatment / diagnosis Upheld, recommendations April 2018
201608411 East Lothian Council control of pollution Some upheld, recommendations April 2018
201608505 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2018
201608679 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2018
201609128 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2018
201609388 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations April 2018