Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609412 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations April 2018
201609443 Aberdeenshire Council home helps / concessions / grants / charges for services Resolved, no recommendations April 2018
201609699 Renfrewshire Health and Social Care Partnership clinical treatment / diagnosis Upheld, recommendations April 2018
201700318 Yorkhill Housing Association Ltd improvements and renovation Some upheld, recommendations April 2018
201700360 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2018
201700464 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations April 2018
201700481 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations April 2018
201700482 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations April 2018
201700643 Glasgow City Council complaints handling (inc social work complaints procedures) Not upheld, no recommendations April 2018
201700758 Fife Council repairs and maintenance Upheld, recommendations April 2018