Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700908 Argyll Community Housing Association repairs and maintenance Not upheld, no recommendations April 2018
201701062 Dumfries and Galloway Council handling of application (complaints by applicants) Not upheld, no recommendations April 2018
201701146 Elderpark Housing Association Ltd neighbour disputes and antisocial behaviour Not upheld, no recommendations April 2018
201701227 Forth Valley NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations April 2018
201701258 South Lanarkshire Council rent and/or service charges Not upheld, no recommendations April 2018
201701261 Fife NHS Board clinical treatment / diagnosis Some upheld, no recommendations April 2018
201701927 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2018
201701995 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations April 2018
201702040 Falkirk Council child services and family support Not upheld, no recommendations April 2018
201702471 West Lothian Council complaints handling (inc social work complaints procedures) Upheld, recommendations April 2018