Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706906 Fife Council home helps / concessions / grants / charges for services Not upheld, no recommendations April 2018
201507619 University of Edinburgh student discipline Not upheld, no recommendations March 2018
201508819 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2018
201604406 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations March 2018
201605040 Perth and Kinross Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, recommendations March 2018
201605973 Highland NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations March 2018
201607370 Dumfries and Galloway Council handling of application (complaints by opponents) Upheld, no recommendations March 2018
201607496 North East Scotland College policy / administration March 2018
201607513 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2018
201607975 University of Strathclyde teaching and supervision Not upheld, no recommendations March 2018