Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700422 | Perth and Kinross Council | complaints handling (incl appeals procedures) | Upheld, recommendations | March 2018 |
| 201700457 | Dumfries and Galloway NHS Board | nurses / nursing care | Some upheld, recommendations | March 2018 |
| 201700529 | A Health and Social Care Partnership | other | Upheld, recommendations | March 2018 |
| 201701224 | South Lanarkshire Council | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2018 |
| 201701620 | Aberdeenshire Council | policy / administration | Not upheld, no recommendations | March 2018 |
| 201702538 | The City of Edinburgh Council | primary school | Upheld, recommendations | March 2018 |
| 201702559 | Glasgow Kelvin College | teaching and supervision | Not upheld, recommendations | March 2018 |
| 201702738 | West Lothian Council | refuse collections & bins | Upheld, recommendations | March 2018 |
| 201702796 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2018 |
| 201702837 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |