Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704238 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201704364 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations April 2018
201704505 A Dentist in the Greater Glasgow and Clyde NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2018
201704777 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201704878 Stirling Council licensing - taxis Upheld, recommendations April 2018
201704893 Stirling Council licensing - taxis Upheld, recommendations April 2018
201705195 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2018
201706088 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2018
201706254 University of Glasgow academic appeal / exam results / degree classification Upheld, recommendations April 2018
201706604 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2018