Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201702727

  • Case ref:
    201702727
  • Date:
    April 2018
  • Body:
    South Lanarkshire Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Resolved, no recommendations
  • Subject:
    child services and family support

Summary

Mrs C complained to us that the partnership had refused to backdate her kinship care allowance payments for a child she looked after. Mrs C had been awarded the allowance and wanted this to be paid from the date the allowance had first been introduced, as she had previously obtained a court order for the child. The partnership said that they had not been aware of the court order and awarded payments from the date Mrs C had contacted them.

In response to our enquiries on the complaint, the partnership said that they had reconsidered the matter and had decided to backdate the payments. Mrs C agreed that this had resolved her complaint. We closed our case.

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Updated: December 2, 2018