Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703277 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2018
201703523 A Medical Practice in the Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2018
201704055 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2018
201704086 Scottish Prison Service complaints handling Not upheld, no recommendations March 2018
201601588 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2018
201602302 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2018
201604905 Perth and Kinross Council complaints handling Some upheld, recommendations February 2018
201604984 Glasgow City Council estate management, open space & environment work Not upheld, no recommendations February 2018
201605793 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations February 2018
201605796 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2018