Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201701880 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201701956 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702042 | Scottish Environment Protection Agency | handling of application | Some upheld, recommendations | May 2018 |
| 201702071 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201702191 | A Health Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201702241 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | May 2018 |
| 201702451 | Glasgow City Council | parks / outdoor centres and facilities | Not upheld, no recommendations | May 2018 |
| 201702530 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201702685 | Scottish Ambulance Service | admission / discharge / transfer procedures | Upheld, recommendations | May 2018 |
| 201702799 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |