Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201701126 | Ayrshire College | policy / administration | Not upheld, no recommendations | May 2018 |
| 201701238 | Midlothian Council | primary school | Not upheld, no recommendations | May 2018 |
| 201701250 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201701299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | May 2018 |
| 201701357 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201701404 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201701469 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201701673 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201701714 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201701844 | Glasgow City Council | care in the community | Some upheld, recommendations | May 2018 |