Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705035 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations June 2018
201707161 Glasgow Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations June 2018
201707180 Dundee Health and Social Care Partnership sheltered housing issues/residential homes Upheld, recommendations June 2018
201601505 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations May 2018
201601834 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations May 2018
201605243 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations May 2018
201605327 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2018
201605476 A Council special education needs - assessment & provision Not upheld, recommendations May 2018
201606614 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations May 2018
201607454 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2018